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Backorder Policy


Due to the overwhelming demand for many of our products, we have decided to begin taking backorders for them. If you see a "Backorder" button next to the item you desire to purchase, this indicates that we are currently out of stock on this item but will take a backorder and ship once it becomes available. In order to reserve a place in line for the item(s), please place your order as early as possible. Please be aware that your prepayment on backordered item(s) holds your place in line. Your credit card or Paypal account is automatically charged at time of order for these items. When checking out with backordered items in your cart, you agree to the terms and conditions of our backorder policy.


Please hold my order until all items are in stock.

If you select this option, we will not ship the order until ALL items are in stock.


Please Note: While shopping throughout our site, you may add an item to your cart that has the "Add To Cart" button, then you may update the quantity to a value higher than the quantity available. number in stock. In this case, the quantity available appears next to the item in red with three asterisks (XX*** - where XX is the available quantity).

IMPORTANT NOTE: If you are an international customer, or if you are paying by check/money order then we will automatically hold your order until all items are in stock before shipping regardless of which option you select.


After one of the above options is selected using the radio button next to the appropriate choice, the text will automatically be entered into the comments section of your order after checkout which will tell us how you want your order handled.

Although we make every effort to be sure that our website inventory matches our actual product on hand at all times, there will be occasions due to phone orders that we may run out of stock on an item without the website showing you the "Backorder" button/status before or during checkout. In these cases we will know that the website count was inaccurate because the backorder selection will not appear in the comments section as previously discussed. In these cases, we will ship your order with all in stock items and then ship the backordered items at our expense when they are become available.


Please note that this is the ONLY case where we will ship items separately at our expense.

If you would like to know when we expect your particular backordered item(s) to be available, please email us. We thank you for your continued support of Zmodo products and for your patience and understanding.