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Store Policy

Shipping

We ship items to all over the world. Buyers are responsible for additional COD charges, VAT, brokerage fees, duty, or custom fees and taxes. Shipping charges will be calculated when you check out. We don't take the responsibility for delays and extra charges that may occur during custom inspections of the international shipments. Shipping and handling charges are non-refundable. It is the buyer's responsibility for the cost of return shipping.

We use DHL, FedEx, USPS, TNT and UPS for fast reliable shipping. We reserve the right to determine the best shipping method and carrier available.

Shipping time is different depending on the shipping methods and carriers. Normally it takes about 3 to 7 days for it to arrive.

PLEASE NOTE!:

1, The price listed on the product page is only for the value of the product, it doesn't include the shipping fee to your shipping address. For the subtotal of your order, you will have to pay for the shipping during check out. The shipping fee varies according to the weight of your ordered item(s) and your destination address. Before checking out, you can estimate the shipping fee if you want. Simply go to the check out page after put all the wanted item(s) in the shopping cart, find the "Estimate Shipping and Tax" at lower left, choose your counrty for shipping, enter the zip code, and click "Get a Quote" to get the shipping fee.

2, Please beware of that, the shipping fee you pay is only for the shipping of the product, it doesn't include the customs or import duties that may be charged once the package reaches the destination country. These additional charges are the responsibility of the recipient; we cannot control or predict these charges. Since custom's policies vary widely from country to country, you may want to contact your customs office for further information. If you refuse the package at the time of delivery, CCTVFocal will not refund any of the purchase price or shipping charges.

Warranty

All products carry a 1-year warranty from the date they were shipped unless otherwise indicated. Our warranty covers all product malfunctions and defects. Our warranty does not cover acts of nature, crime, and/or misuse. Examples include lighting strikes, vandalism and improper installation and or use. Our warranty will not cover anything that has been smashed, broken or burned. We reserve the right to determine if the product is within warranty or not. And it is the buyer's responsibility for the cost of return shipping.

Return & Replacement

If for any reason you are not satisfied with your purchase, simply return it within 30 days and we will replace it or refund the cost of the item (excluding shipping fees). All items must be returned in their original condition. Defective items returned within the manufacturer's warranty period (or within 12 months if there is no manufacturer warranty) will be replaced or repaired at no cost to you.

For all returns, you must contact us at [email protected] or go to our RMA site to generate a RMA ticket for your case(return merchandise authorization). This number must be on your return shipping label and in the box. All items must be returned in their original condition. Defective items returned within the manufacturer's warranty period (or within 12 months if there is no manufacturer warranty) will be replaced or repaired at no cost to you. It is the buyer's responsibility for the cost of return shipping. And customer needs to pay 15%-20% of the sell price for restocking fee if useage over 30 days and less than 1 year.

Payment

We accept AMEX, VISA, Master Card, Discover, PayPal, cashier's checks, money orders, West Union and bank wire. We do not accept personal checks. If your credit card "ship to" and "bill to" address are not the same, then the "ship to" address must be on file with your credit card company.

PayPal Payments: All PayPal customers must have a verified PayPal account and confirmed shipping address. Orders paid through ineligible PayPal accounts will not be processed.

Government/School Purchase Orders: We accept Purchase Orders from all government agencies and schools.

PLEASE NOTE!:

1, The price listed on the product page is only for the value of the product, it doesn't include the shipping fee to your shipping address. For the subtotal of your order, you will have to pay for the shipping during check out. The shipping fee varies according to the weight of your ordered item(s) and your destination address. Before checking out, you can estimate the shipping fee if you want. Simply go to the check out page after put all the wanted item(s) in the shopping cart, find the "Estimate Shipping and Tax" at lower left, choose your counrty for shipping, enter the zip code, and click "Get a Quote" to get the shipping fee.

2, Please beware of that, the shipping fee you pay is only for the shipping of the product, it doesn't include the customs or import duties that may be charged once the package reaches the destination country. These additional charges are the responsibility of the recipient; we cannot control or predict these charges. Since custom's policies vary widely from country to country, you may want to contact your customs office for further information. If you refuse the package at the time of delivery, CCTVFocal will not refund any of the purchase price or shipping charges.

Estimate Shipping and Tax

Technical Support

We value your business and have compiled extensive documentation on various CCTV related subjects to ensure successful implementation of your project. You may download guides and tutorials, including setup and configuration for PC-Based DVRs, standalone DVRs, cameras, etc. We provide FREE lifetime support if you need technical help with any products you have purchased from us. Simply e-mail us at [email protected]

Privacy Policy

This is the web site of:

CCTVFocal

We can be reached via e-mail at [email protected] or you can reach us by Skype: cctvfocal.support

For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our web page and business.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

We do not provide site visitors with access to information that we have collected and that we maintain about them. Upon request we offer visitors the ability to have inaccuracies corrected in contact information, transaction information. Consumers can have this information corrected by sending us e-mail at the above address.

With respect to security: When any personal information (personal data, billing information, etc) is collected, we will always use 256bit encryption to pass your information to us. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses.

Limitation of Liabilities

CCTVFocal.com does not represent that the products and services it sells may not be compromised or circumvented; that the product will prevent any personal injury or property loss by burglary, robbery, fire or otherwise; or that the products or services will in all cases provide adequate warning or protection. Customer understands that a properly installed and maintained video monitoring system may only reduce the risk of burglary or robbery, but it is not insurance or a guaranty that such will not occur or that there will be no personal injury or property loss as a result. Consequently, CCTVFocal.com shall have no liability for any personal injury, property damage or other loss based on a claim that the products or services failed to operate or give warning.

Neither CCTVFocal.com nor CCTVFocal.com's affiliates, employees, or agents will be liable to customer or to any third party for any direct, indirect, incidental, special, punitive, consequential or other damages, losses, allegations, claims, suits or other proceedings, expenses, liabilities or costs (including legal fees) including loss of profits, earnings, business opportunities or data, costs of procurement of substitute goods or services or personal injury (including death) resulting from, arising out of or in connection with, directly or indirectly, customer use of CCTVFocal.com's equipment, services, or installation activities or customer reliance on any other use of the equipment or services.

Installation of video surveillance equipment is performed by third party independent contractors.

CCTVFocal.com may assist the customer in finding local installers and help coordinate installation activities. However, under no circumstances shall CCTVFocal.com be held liable for damages to customer's property, building, and personal injury, loss of profits, earnings and cost of procurement of substitute goods arising out of or in conjunction with installation activities. Any and all customer's claims arising out of or in conjunction with installation activities shall be directed to the third party installer. It is the responsibility of the customer to ensure that the installer has proper liability/insurance coverage and/or properly licensed.

In no event shall CCTVFocal.com's total liability for any or all breaches of warranty exceed the actual amount of hardware purchased by the customer from CCTVFocal.com.

CCTVFocal.com will not be responsible for the loss of any information/video. In the event of any loss in connection with CCTVFocal.com's equipment failing, CCTVFocal.com's sole remedy shall be the replacement of failed equipment.